top of page

Privacy Policy

AEDL - Auto-Estradas do Douro Litoral, S.A. (AEDL) is committed to respecting the privacy and security of personal data of the Users of this website.

This Privacy Policy aims to inform you about how AEDL collects, processes and protects your personal data. Naturally, not all situations will apply to you. This Policy provides you with an overview of all possible situations in which we may interact with each other. In any case, we ask you to bear in mind that the use and navigation of our website, the completion of our forms, and the direct or indirect provision of personal data, imply the knowledge and acceptance of the conditions of this Policy, as well as of other terms and conditions associated with the services provided.

Who is responsible for collecting and processing the data?

AEDL - Auto-Estradas do Douro Litoral, S.A. (AEDL), collective entity no. 507027140, with registered address at Rua Filipe Folque, Nº 2, 8º, 1050-113 Lisbon, is responsible for the collection and processing of personal data and may, within the scope of its activity, use subcontracted entities to pursue the purposes indicated herein.

Who is the Data Protection Officer?

The Data Protection Officer is Protect Data (Best Privacy Consulting Unipessoal Limitada), represented by Ana Fazendeiro, who can be contacted at the following email address:

What is personal data?

Personal data is any information, of whatever nature and whatever its medium, including sound and image, concerning an identified or identifiable natural person. An identifiable person is one who can be identified, directly or indirectly, in particular by reference to an identification number or to one or more factors specific to his physical, physiological, mental, economic, cultural or social identity.



What personal data is collected and processed?

The types of personal data our website collects, by itself or through third parties, include: name; surname; e-mail; cookies; usage data; information on the management of basic settings by the user and the content of contact or complaint messages.

AEDL assumes that the data has been provided by the data subject, or that he or she has given consent to this effect, and presumes that the data is true and up to date.

How is your data collected?

Personal data may be collected by the following means:

  1. Completion of contact forms ; and

  2. Monitoring of user access to and use of the website.

The data collected is treated and stored in strict compliance with the legislation on personal data protection, being stored in databases created for this purpose by AEDL or by entities subcontracted by it. Some personal data collected on the website are mandatory and, in the event of the absence or insufficiency of such data, AEDL may not be able to provide you with the services or information you have requested. In each case, AEDL will inform you of the mandatory nature of the provision of such personal data.

What are the purposes and grounds for processing your data?

In accordance with the Principles of data protection, AEDL may only process your personal data for specified purposes and if it has a legal basis for doing so. AEDL uses your data for the following purposes and on the following grounds:


  1. Because you are a user of our website, and we have a legitimate interest in wanting to provide you with a better service, we process your data for the purposes of:

a) Reply to requests for information, requests and any suggestions; and

b) Reception and management of complaints;

  1. On the basis of your consent, we process your data for the purposes of:

a) Monitoring and analysing the use of the website through the use of cookies which are not strictly necessary.

With whom is your data shared?

In some cases, your personal data may be shared with other entities involved with the operation of our website (such as technical service providers, hosting providers, information technology companies, communication agencies). AEDL takes the appropriate measures to ensure that third parties having access to your data are reputable and offer the highest guarantees at this level, which will be duly established in a contract to be signed between AEDL and the third party(ies).


Cookies are small pieces of information that can help identify your browser and may store information, for example, settings and User preferences in order to make browsing easier. AEDL may store cookies on your device to personalise your browsing experience and make it as easy as possible, but will not provide references or personal data about you. For further information please consult our Cookies Policy.

What are your rights?

AEDL guarantees the applicability and compliance with all the rights of the holder of the personal data provided for in the RGPD and other applicable legislation.

As the holder of personal data transmitted to us, you have the right to request AEDL at any time and free of charge:

  • access to the personal data you have provided us with;

  • the rectification of your personal data;

  • the deletion of your personal data;

  • the limitation of the processing of your personal data;

  • to stop the processing of your personal data;

  • the portability of your personal data to a third party entity indicated by you.

You may exercise your rights free of charge, except in the case of a manifestly unfounded or excessive request, in which case a reasonable fee may be charged in view of the costs generated by your request. We will respond to your requests within a maximum of 30 days, except in cases of more complex requests.

You can exercise your rights through the following addresses:

  • Address: Rua Filipe Folque, Nº 2, 8º, 1050-113 Lisboa

  • Email address:

Nevertheless, you have the right to lodge a complaint with the National Data Protection Commission regarding matters relating to the processing of your personal data.

How long will your data be kept?

The period for which data is stored and conserved varies according to the purpose for which the information is processed. Whenever there is no specific legal requirement, the data will be stored and kept only for the minimum period necessary for the purposes that motivated their collection or their subsequent processing, after which they will be deleted.

Is your data secure?

AEDL is committed to ensuring the protection of the security of your data. To this end, it has adopted various security measures, of a technical and organisational nature, in order to protect the personal data you provide us against disclosure, loss, misuse, alteration, unauthorised processing or access, as well as against any other form of unlawful processing.

AEDL requires its subcontractors and partners to adopt security measures equivalent to those practiced by AEDL. Notwithstanding the security measures taken by AEDL, the user shall adopt additional security measures, namely: ensure that you use equipment and a browser updated in terms of security, properly configured, with an active firewall, antivirus and antispyware, and ensure the authenticity of the websites you visit on the internet, avoiding websites whose reputation you do not trust.

Data Transfer

In the event that data transfers may occur to third countries that do not belong to the European Union or the European Economic Area, AEDL will comply with the law, particularly with regard to the suitability of the destination country with regard to the protection of personal data and the requirements that are applicable to said transfers, and personal data will not be transferred to jurisdictions that do not offer guarantees of security and protection.

Changes to the Privacy Policy

AEDL reserves the right to make adjustments or changes to this Privacy Policy at any time and such changes shall be duly advertised on this website.

If you have any questions about changes to this Privacy Policy, please send us your request for clarification via the email or via the AEDL address.

bottom of page